Organisational Learning
Organisational Learning is our framework which analyses feedback from events and activities, staff and customer comments and complaints, venue visits, audits and external accreditation schemes. This process demonstrates our commitment for continuous improvement through collectively sharing and reviewing processes and procedures whilst also celebrating good practice and acknowledging where there are opportunities to learn.
Action Plan - July 2024 - Sep 2024
Action Plan - April 2024 - June 2024
Action Plan - April 2023 - March 2024
Positive Comments & Google Reviews
We receive so many positive comments about our staff and all the services we provide, and we include a selection of them within the Staff Newsletter, but we’re delighted to share them all with you here! Comments come from lots of different avenues including our website, feedback forms, social media and through Google Reviews. Within the Google Reviews section, we’ve included the star ratings that customers have given us – please note that these are not official ratings that we get through Visit Scotland Accreditation, but lovely to receive nonetheless!